Shipping policy

Thank you for shopping with Etherial Lily! We want to ensure a smooth and transparent shipping experience for our customers. Please review our shipping policy below:

  1. Shipping Methods and Delivery Times:

    • We offer worldwide shipping for all orders.
    • Delivery times may vary depending on the destination and shipping method chosen.
    • Please allow for processing time before your order is shipped.

  2. Shipping Costs:

    • Shipping costs are calculated based on the weight, dimensions, and destination of your order.
    • The shipping cost will be displayed at the checkout before you confirm your purchase.

  3. International Customs and Duties:

    • For international orders, customs fees, import duties, and taxes may apply.
    • These fees are determined by the customs authorities in the destination country and are the responsibility of the recipient.
    • Etherial Lily is not responsible for any additional charges incurred due to customs clearance.

  4. Order Tracking:

    • Once your order is shipped, we will provide you with a tracking number.
    • You can track the progress of your shipment through our website or the shipping carrier's online tracking system.

  5. Shipping Restrictions:

    • Some products may be subject to shipping restrictions due to customs regulations or other legal considerations.
    • It is your responsibility to ensure that the items you order comply with the shipping regulations of your country.

  6. Lost or Damaged Shipments:

    • In the event of a lost or damaged shipment, please contact our customer support team.
    • We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution.

  7. Returns and Refunds:

    • We rely on our suppliers to handle returns and refunds.
    • If you are not satisfied with your purchase, please contact us, and we will provide you with the necessary instructions for returning the item to the supplier.

Please note that shipping policies may vary depending on the specific product and supplier. We strive to provide accurate and up-to-date information regarding shipping, but we recommend reviewing the individual product listings for any specific shipping details or requirements.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.